In communications with Insource, I've always found them polite, always ready to help, or offer advice or support, in whatever manner required. Whether it's how to deal with a situation or locate a Hotel close to the work site. I've always found their briefings to be concise, and come away well prepared for Client visits or interviews. Insource have kept me informed of any developments within my field. Since becoming a contractor, I havn't contracted through any other agency as they treat me as an individual and not just a number in book who's good at x, y, & z.